We are PivotLink

First there was Hoosiers. Then came Rudy. Now there’s PivotLink.

 

We are the latest in a long line of underdogs, overcoming the obstacles of our day, and helping others do the same. Our objective: To deploy our thinking, our creativity, and our integrated cloud innovations to tackle the complex challenges of our time.

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Ours is the story of the undrafted free agent. The walk-on. The kid who relies on wit, commitment, and good old-fashioned grit to make a difference. A one-of-a-kind software company—minus the bureaucracy of the Big Boys—but with all the talent in the universe. 

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Led by highly productive refugees from the mega-cap business world, where revenues are measured in billions, Fortune 500 is the sandbox, and the bottom line is the bottom line, PivotLink has been a different kind of software company from the start. 

 

All the solutions, services, and business acumen you'd expect from a Silicon Valley mega cap, with the heart, passion, and soul of a service-driven startup.

 

Big enough to do it right.

 

Small enough to do it better.

 

That’s PivotLink.

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The men and women driving PivotLink came together from sundry backgrounds—from the West Coast to the East Coast to America’s Heartland. We are an eclectic blend of strategically disciplined yet highly creative professionals who decided to bail out on their cushy gigs in the big sandbox and homegrown prodigies who rejected the Big Boys from the start. But we share a common professional passion: Expanding the capacity of supportive care providers to be the pivotal points of impact for the most vulnerable among us.

 

The truth is we love empowering people with capacity-building technologies. And we’re the sworn enemy of inefficient processes everywhere.

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When we gather around the campfire to roast marshmallows, we reminisce about the Good Ole' Days—that bygone era when throngs of highly paid professionals, laden with dark woolen business suits and heavy starched white shirts, gallantly slogged through two-year old spreadsheets, trying to figure out what happened six weeks ago.

 

It was a time when chain emails were volleyed back and forth hysterically like a barrage of artillery shells on a forlorn battlefield. A time when entire teams spent days building a single report from scratch by manually manipulating data from oodles of disjointed data tables. And merging. And copying and pasting.

 

And formatting.

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Yep, those were dreary days back then, when ominous dark clouds of burning dollar bills rained ash on an unbridled morass of unproductive waste—while the CEO stood holding a spreadsheet.

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Fortunately, technology advanced, and so did we—which brings us all the way back to the beginning.

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It started off with a simple idea. But we had a huge dream: to invent a one-of-a-kind software company—a company focused on leveraging the power of online innovations, not to get rich, but to expand the capacity of organizations serving people living at the margins of society. It was daring. Rare. Wonderful.

 

They said we would change the world!

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Back in those days, they called us "online pioneers." Such a brave new world it was—the world wide web. A place where most humans had never gone before.

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Silly, right? 

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Sure. 

 

But remember, back then the Internet was the bee’s knees. Oh, it was a far cry from Web 5.0, but really, at the time it seemed like we were merely weeks away from harnessing lightning and channeling it into the Flux Capacitor.

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Convinced that "www" meant the death knell of the world as we knew it... We. Would. March. Toward. Tomorrow—our feet keeping time to the hypnotic beat of a 28.8k dial-up modem.

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One by one, we walked into the light:

 

Left-brained engineers.

 

Right-brained innovators.

 

Service-minded professionals.

 

Together, a one-of-a-kind army set forth to wage an epic battle against the notion of solving today’s problems with yesterday’s technologies. (Think spreadsheets and stacks of paper.) A valiant, solitary force charged with slaying the hoary dragons entrenched on the front lines of a broad, bleak battlefield of organizational chaos, and substituting a bold strategic and creative leap.

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Yep, we were true believers back then, and we still are. 

 

No, not true believers as in the "plop-down-on-the-doorstep-of-a-high-profile-paper-manufacturer-demanding-an-immediate-halt-to-production"-kind of way. But more in the "Hey!-Why-use-old-fashioned-technologies-that-suck?"-way.

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As we came of age at the dawn of the online revolution, we saw opportunity in some technologies and hype in others. We embraced the innovations that served our clients well, and we were proudly skeptical of the fads that fizzled out.

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We were deploying Software as a Service before all the experts started calling it SaaS; creating Web 2.0-like features for online communities when no one had heard of either; unleashing intelligent automation while… okay, you get the picture.

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Curiously, the formula always seemed obvious to us: Forget all the preconceptions about technology and its cost barriers. Figure out how to deliver capacity-building innovations. And then do it.

 

Not just another software company, but a unified team of people—real human beings—dedicated to powering transformational impact everywhere. 

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They say we’ve done pretty well with it so far.

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The point is, a lot has changed, but our desire to build a meaningful business—one that will outlast us for decades to come—has only deepened. 

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Will it solve all the world's problems? No. Will it make a whole bunch of lives a whole lot better? Well, we're a team that's been living in that reality for over two decades so we can speak from experience when we say "oh yeah!"

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We don't know what the next decade at PivotLink will bring, but it won't include us selling out. We don't have an exit strategy—we have a mission to empower organizations to link vulnerable people to vital resources at pivotal points of need.